Duty of Care on Board Holland America

Many of these people will cruise on Holland America. Holland America is one of the "high end" cruise lines.

Passengers develop the expectation that they deserve more from Holland America. And, quite frankly, they do.

Passenger expectations primarily relate to customer service. But certainly cruise passengers, and particularly those on Holland America should also receive the highest standard of care when it comes to on board and excursion safety.

Many passengers are legally owed the highest standard of care. This applies to passengers on trains, buses, etc. However, the law has evolved in such a way that cruise lines, including Holland America, owe their passengers only an ordinary duty of care.

Duty of care is important because it sets the parameters by which negligence claims are judged.